Scatters Privacy Policy

At Scatters Online Casino, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use our services at Scatters. By using Scatters Casino, you agree to the practices described in this policy, and we encourage you to read it carefully before you register or make a deposit.

Who We Are

Scatters is owned and operated by WagerCraft Ltd., a company registered in Saint Lucia under registration number 2023-00635, with its registered address at 10 Manoel Street, Castries. Payment processing is handled by our merchant of record, WagerCraft Services Ltd., registered in Cyprus (HE 455954), located at Aglias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, a wholly owned subsidiary of WagerCraft Ltd. We operate under a Client Provider Authorization (00974) issued by the Kahnawake Gaming Commission in May 2024, and we have been serving players since 2019.

Information We Collect

When you use our platform, including Scatters login, registration, and the Scatters app, we collect several categories of information necessary to provide our services and comply with our legal obligations.

Registration and Identity Data

• We collect your full name, date of birth, address, email, and phone number when you complete the Scatters register process.
• We request identification documents (passport, driving licence, or national ID) to verify your identity, particularly before processing withdrawals.
• We may ask for proof of address and payment method ownership as part of our enhanced due diligence procedures.

Financial and Transaction Data

• We record details of every Scatters deposit and Scatters withdrawal, including payment method, amount, currency, and timestamps.
• We store your cryptocurrency wallet addresses when you use BTC, ETH, LTC, DOGE, USDT, or other supported digital currencies.
• We monitor transaction patterns to detect fraud, money laundering, and unauthorised activity.

Gameplay and Usage Data

• We track your activity across our scatters slots, live casino games, and other titles to manage your account, calculate bonuses, and personalise your experience.
• We collect data related to your use of any Scatters bonus, Scatters promo code, or Scatters no deposit bonus offer, including wagering progress and eligibility checks.
• We log your device type, IP address, browser information, and login history when you access Scatters casino login pages or our Scatters casino app.

Communication Data

• We retain records of your correspondence with our support team via email, live chat, or through our FAQ system.
• We store marketing preferences so we can send you relevant offers, such as Scatters free spins promotions or loyalty rewards, where you have consented to receive them.

How We Use Your Information

We use the data we collect for legitimate business, legal, and operational purposes, including the following:

• We verify your identity and age to ensure you meet our eligibility requirements and applicable gambling regulations.
• We process your deposits and withdrawals securely and efficiently through our supported payment methods.
• We administer our Level Up Program, Scatters Club VIP tiers, and any Scatters bonus code promotions you participate in.
• We detect and prevent fraud, money laundering, and other illegal activities in line with our regulatory obligations.
• We improve our website, mobile experience, and Scatters casino bonus offerings based on aggregated usage patterns.
• We communicate with you regarding account updates, responsible gambling tools, and promotional offers where permitted.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide our services once you complete Scatters register procedures. We rely on legal obligation to comply with anti-money laundering and licensing requirements set by the Kahnawake Gaming Commission. We rely on legitimate interest to prevent fraud and improve our platform. Where required, we rely on your consent, particularly for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, and cryptocurrency processors to complete your transactions.
• We share information with identity verification and anti-fraud service providers to confirm your eligibility to play.
• We disclose data to regulatory authorities, including the Kahnawake Gaming Commission, when legally required.
• We may share data with our game providers, including Evolution, Pragmatic Play, NetEnt, and others, where necessary to operate specific games or promotions such as Drops & Wins or Blasts & Races.
• We may share information with law enforcement agencies in response to valid legal requests.

Data Security

We are committed to protecting your data using industry-standard security measures. We use encryption technology to safeguard sensitive information transmitted between your device and our servers. We restrict access to personal data to authorised personnel only, and we regularly review our systems to identify and address potential vulnerabilities. While we take every reasonable precaution, we cannot guarantee absolute security, and we encourage you to use strong passwords and protect your own login credentials when accessing your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory recordkeeping obligations. Financial and identity verification records are typically retained for a minimum period required by our licensing authority, even after you close your account. We securely delete or anonymise data once it is no longer required for legal, operational, or regulatory purposes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We support the following rights where applicable:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@scatters.com, and we will respond within a reasonable timeframe.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and Scatters casino app. Cookies help us remember your preferences, keep you logged in, and analyse how you interact with our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of Scatters login and other features.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Saint Lucia and Cyprus, where our operating entities are based. We take appropriate steps to ensure that any international transfer of your data is conducted securely and in compliance with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, United Kingdom, France, Russia, and other jurisdictions listed in our Terms and Conditions. We may also refuse registrations from countries subject to FATF blacklisting or international sanctions. If we determine that you are accessing Scatters Casino from a restricted location, we reserve the right to suspend your account and take appropriate action regarding any associated data.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Any significant changes will be communicated through our website or via email where appropriate. Your continued use of Scatters Online Casino after such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We offer assistance via email at support@scatters.com, through live chat available daily between 10:00 and 22:00 CET, or by consulting our detailed FAQ section for immediate answers to common questions.